Frequently Asked Questions

1. What happened?
   An employee reported on October 3, 2007 that a company laptop computer containing personal information on individuals who were Administaff worksite employees during calendar year 2006 was missing.
   
   
   
2. What have you done since then?
   We have conducted our own investigation and notified the appropriate local law enforcement authority. In addition, we have gathered the appropriate information in order to notify affected individuals and, as a precautionary measure, we have made arrangements for resources to be available for them to protect themselves.
   
   
   
3. What information was on the laptop?
   The laptop contained personal information about worksite employees of Administaff during calendar year 2006, including their names, addresses, and Social Security numbers. If you were not a 2006 Administaff worksite employee, then you are not an affected individual.
   
   
   
4. How do you know that the lost information is limited to just those individuals who were paid worksite employees in 2006?
   We have analyzed the contents of the files that we know were on the missing laptop and have concluded that the data is limited to these individuals. We do not believe that any of the other files that may have been on the laptop contained sensitive information.
   
   
   
5. Was the data protected in any way?
   Yes. In accordance with best practices for password-level security, the laptop itself is protected with a sophisticated password. However, the information was not saved in an encrypted location, which is a clear violation of our company’s policies. We believe the password protection greatly reduces the likelihood that the information could be compromised.
   
   
   
6. Have you reported this incident to the local authorities?
   Yes. We have reported the incident to the appropriate local law enforcement agency and have alerted the credit reporting bureaus and appropriate government officials and agencies. We have also conducted our own investigation.
   
   
   
7. Has my information been compromised?
   At this time, the company has no reason to believe that the personal information on the laptop has been accessed or used improperly. We have received no factual reports of unusual or unauthorized account activity that we have been able to conclude are connected to the missing laptop computer.
   
   
   
8. Has the company notified the affected individuals?
   Yes. Administaff is in the process of notifying all the affected individuals.
   
   
   
9. What is the company doing to assist the affected individuals?
   Even though we have no reason to believe that your personal information will be compromised, Administaff wants to make sure that you have resources available to protect that information. That is why, as a precaution, we have arranged for affected individuals to receive one year of credit monitoring with fraud resolution assistance from Equifax, at no cost to you, to help guard against identity theft. Administaff has also set up a toll-free dedicated helpline as well as this Web site. The details you need to register for credit monitoring or call our helpline are in a letter we mailed to you. If you have not received a letter by October 25th and believe that you may have been affected, please call the Administaff Helpline number at 1-800-750-0389 between 8:00 a.m. to 8:00 p.m. Central Time, Monday through Friday. The deadline for enrollment is December 31, 2007. We encourage you to take advantage of the information and resources we have provided.
   
   
   
10. How can I stay informed about any developments in this matter?
    Administaff will post updates on any significant developments on this Web site, as appropriate.
    
    
    
11. Can you provide more details on the loss of the laptop?
    We have provided all the relevant details that we are able to share at this time. Providing further information might compromise efforts to recover the laptop.
    
    
    
12. If the laptop was stolen, what is the likelihood that the thief was looking for personal information?
    The company’s investigation strongly indicates that this information was not specifically targeted.
    
    
    
13. What can I do to ensure that my personal information is not misused?
    To help protect yourself from the possibility of identity theft, you may wish to consider placing a fraud alert on your credit files. A fraud alert is a consumer statement added to your credit report. This statement alerts creditors of possible fraudulent activity within your report as well as requests that they contact you prior to establishing any accounts in your name. Once the fraud alert is added to your credit report, all creditors should contact you prior to establishing any account in your name. To place a fraud alert on your Equifax credit file, you may contact Equifax’s auto fraud line at 1-877-478-7625, and follow the simple prompts. Once the fraud alert has been placed with Equifax, a notification will be sent to the other two credit reporting agencies, Experian and Trans Union, on your behalf.
    
    When you receive your credit reports look them over carefully. Look for accounts you did not open. Look for inquiries from creditors that you did not initiate. And look for personal information such as home addresses and Social Security numbers that are not accurate. If you see anything you do not understand, call the credit reporting agency at the telephone number on the report.
    
    If you do find suspicious activity on your credit reports, call your local police or sheriff’s office and file a report of identity theft. Get a copy of the police report. You may need to give copies to creditors to clear up your records.
    
    Even if you do not find any signs of fraud on your reports, we recommend that you continue to monitor all of your accounts carefully, and that you check your credit reports at least once every three months for the next year. Just call one of the three national crediting reporting agencies below to order your reports and keep the fraud alert in place beyond the initial 90-day period.
    
    

    Experian	Equifax	TransUnion
    P.O. Box 9532	P.O. Box 740241	P.O. Box 6790
    Allen, TX 75013	Atlanta, GA 30374-0241	Fullerton, CA 92834
    888-397-3742	800-525-6285	800-680-7289

    
    For more information on identity theft, you may wish to visit the Web sites of the consumer protection agency or the Attorney General for your state, or the Web site of the U.S. Federal Trade Commission, located at http://www.consumer.gov/idtheft.
    
    
    
14. What should I do if I suspect I have been a victim of identity theft?
    If you find suspicious activity on your credit reports, or otherwise suspect you have been a victim of identity theft, call your local police or sheriff’s office and file a report of identity theft. Be sure to obtain a copy of the police report, as you may need to give copies to creditors to clear up your records.
    
    If you suspect your Social Security number has been improperly used, you should also contact the Social Security Fraud Hotline at 1-800-269-0271 from 9:00 a.m. to 3:00 p.m. Central Time. You may also file a Social Security fraud report online at http://www.ssa.gov/oig/hotline/.
    
    
    
15. What if I have additional questions?
    Please call the Administaff Helpline number at 1-800-750-0389 between 8:00 a.m. and 8:00 p.m. Central Time, Monday through Friday.