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Real-Life Success Stories
East Valley Cardiology - Personalized Attention and EAP Just What the Doctors Ordered
East Valley Cardiology, located in the Phoenix metropolitan area, was founded in 1990. While the practice continues to grow, they have maintained one philosophy since inception – combine treatment of heart disease with long-term lifestyle changes.
Business Model
East Valley Cardiology opened with three employees and one doctor and has grown to a staff of 20. With dedicated personnel and three board-certified interventional cardiologists, East Valley Cardiology provides patients quality heart health options. Functioning primarily on a consultative basis, East Valley Cardiology handles treatment of cardiovascular disease, including invasive procedures, monitoring, pacemakers and stress testing.
Challenges
“When we started East Valley Cardiology, we struggled to ensure our growing team received the highest quality medical benefits and personal resources available, said Linda Stephan, East Valley Cardiology administrator. “The PEO option sounded like it could work for us, because it provided exactly what we were looking for.”
East Valley Cardiology expected a lot from a PEO, and one they had used previously did not measure up. They were having difficulty finding a PEO that could provide them with quality benefits, retirement savings plans, personnel issues management and, most importantly, personalized attention… that is, until they found Administaff.
Solution: Administaff
Administaff prides itself not only on providing high-quality human resources services and administrative relief, but on providing personalized service to clients as well.
A good example is Optum Care24®, a comprehensive employee assistance program providing confidential support, counseling, customized resources and referrals to help employees deal with a variety of situations. It integrates elements of traditional employee assistance programs, work-life services and health information with a wealth of other resources.
“What I’ve been most amazed with is the scope of service,” Stephan says. “You’d expect assistance such as medical and counseling, but they’ll also help you with training pets, potty-training children, locating local amenities and more.”
Available both online and via the phone, this unique round-the-clock service has proved very helpful for many of the East Valley Cardiology staff.
One of Stephan’s employees suffered a death in her family and had no local relatives to lean on. To help ease her grief, she turned to Administaff ’s employee assistance provider, Optum Care24®. Optum Care24® was available at any time the employee needed – even in the middle of the night.
“Money is often the reason we don’t get the help we need,” says Stephan. “With this free service, help is there any time we need it.”
Trained professionals, including nurses and master’s level counselors, are available to speak with at all times. The capabilities are also in place for referral to a face-to-face counselor if necessary.
Optum Care24® is just one of the components Administaff provides as part of its comprehensive suite of services.
“Administaff provides us with the tools to better manage our business,” Stephan says. “From their help with customized employee handbooks and detailed work descriptions to Optum Care24®, Administaff is consistently providing my employees with the tools they need to succeed.”
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